Frequently asked questions

"My Astro" is your data center. There you can find your registered user data, your stored Astro Data and your personal preferences. You can manage your purchased charts and subscriptions there as well.

Access to your data can be found under My Astro. On desktop computers, please click on My Astro in the upper right corner and then on "User Profile". On mobile devices, please click first on the menu button in the right corner, then on My Astro and "User Profile". This direct link will also take you to "My Astro".

The reasons why we use e-mail as an identifier for a user profile are twofold:
a) E-mail addresses are unique. There are no identical ones for different people. And users don't have to memorise names under which they registered; everybody should remember their e-mail address though.
b) If you forget your astro.com password, you can request an e-mail with a link for resetting your password. For this, the e-mail address should be real.
With the deletion of your e-mail address you will delete your entire profile.

When you access the site as guest user, go to My Astro (top menu bar).
Use the link Create a registered user profile. You need only to fill in the email address and password of your registered user profile, no other fields, and press the "OK" button at the bottom.
Our system will recognise that you have already a registered profile under the given identity, and merge the data from the guest profile into it.

Log into your My Astro profile (top menu bar) and use the link Delete entire profile, including all data. You will be asked to confirm your request, because we want to avoid that someone can "accidentally" delete their profile.

Astrodienst sends a monthly newsletter to registered users of astro.com. If you do not wish to receive these e-mails, you can scroll to the very bottom of the newsletter to find a link that takes you to the 'unsubscribe' page at www.astro.com. Simply enter the security code in the respective field and click the button 'Unsubscribe from the Astrodienst newsletter'.

E-mails concerning orders or other administrative contacts are, of course, excluded from unsubscribing. You will still receive those.

No. When a registered profile has not been visited for more than ten years , it is automatically deleted.
Inactive forum memberships may be removed earlier, but terminating a forum membership does not affect birth data records associated with a profile.
Anonymous guest profiles, which have no registered email address, are deleted automatically after one year after the last visit to them.