Frequently asked questions

If our system does not recognise your e-mail address, there might be several explanations:

a) You may have made a typing error when entering your e-mail address. Please make sure you have entered your e-mail address correctly.

b) You may have registered your user profile with a different e-mail address than you think. Please try to remember which e-mail address you might have used.

c) Maybe you have never created a registered user profile at www.astro.com and browsed our website as an "anonymous guest user". Please note: Just because you possess an e-mail address, you are not automatically registered with www.astro.com. You have to create your user profile at astro.com to be able to use it. Your "identity" is your e-mail address. In addition, please think of a secure password - one that you do not use anywhere else.

d) Maybe you have not visited the astro.com website for three years or longer. In this case it is possible that your user profile was deleted automatically by the system. Unfortunately, it is then impossible to retrieve your data.

e) You may have mistyped when you created your registered user profile and entered your e-mail address. This case is more difficult. In order to gain access to your profile, you can contact the webmaster and let him know which is the e-mail address that you think you used and which birth data are stored in the profile.

The easiest method for logging out is to click on the link "Logout" at the top right of every page. Having logged out successfully, you find yourself on the login page.

Please note: It does not suffice to close the browser window with the astro.com website. If somebody else visited astro.com after you, this person would automatically be logged into your user profile and could see your data. To avoid this, please click the "Logout" link before your leave the computer.

If you share your computer, we also recommend you to activate the "High Security" option in your astro.com user profile. Please read question 7 for more information.

Usually your computer saves a so-called cookie, which allows you to be connected with your user profile automatically every time you visit www.astro.com. This automatic connection can fail under certain circumstances.

a) If you have clicked on "Logout" when you last visited www.astro.com and so have logged out of your profile. In this case, the cookie was deleted, and you therefore have to log in again with your e-mail address and your astro.com password.

b) If you have deleted cookies on your computer or a software on your computer has done this. In this case you also have to log in again. When you log in, a new cookie is set, so that you can be connected with your profile automatically again.

c) If you have set the settings of your internet browser to prohibit all cookies. In this case it is possible that you have to log in every time you visit astro.com. In order to avoid this, we recommend you to activate cookies in your browser settings. Should you not want to do this, you can created a bookmark and use this to connect with astro.com. Please read question 4 for more information.

a) By default, your profile is set so that you must log in each time after the browser is closed. This is a security element.

You can change this security setting. To do this, click on My Astro and then on the link "View/edit registered user data". Scroll down the form. Change "I want to stay logged in" to "Yes".

However, you should not do this if you share your computer with someone else or use a public computer.

b) If the option "Keep me logged in" is set to "Yes", but you still have to log in every time you visit astro.com, it is very likely that your internet browser does not allow cookies. A cookie is a small data file that allows you to connect automatically with your astro.com user profile. If your browser blocks cookies, you are not automatically connected with your profile and so have to log in every time you visit.

If you want to be connected with your profile automatically, you should activate cookies in your browser settings.

If you are not able to or do not want to allow cookies, you can avoid having to log in and out all the time by setting a bookmark to astro.com. Please read question 4 for more information.

Make sure that the option "Keep me logged in" in your user profile is set to "Yes". The option can be found in My Astro under the link "View/edit registered user data", at the bottom of the form.

Furthermore, you should set a bookmark to your preferred page at astro.com, e.g. the "Personal Daily Horoscope" or the "Extended Chart Selection". If you click the bookmark, you will automatically be connected with your user profile.

This method also works, even if your browser does not allow cookies.

Please note: If you visit astro.com from public computers or share your computer with other people, you should set the option "Keep me logged in" to "No". At least you should log out every time you quit the computer by clicking on "Logout" at the top right of every page.

Please go to My Astro and click on the link "Leave this profile / Log into a different profile". You then reach the login page and can log into your preferred profile by entering your e-mail address and astro.com password.

Two things are important:

a) If you share your computer with other people or if you visit astro.com from a public computer, we recommend that you leave the "Keep me logged in" option set to "No" in your user profile. So you have to log in every time you visit astro.com. If this is not the case, please check this setting. To do this, click on My Astro and on the link "View/edit registered user data". At the bottom of the form you will find the option "Keep me logged in". Set it to "No", enter your astro.com password and click "OK".

This option increases your security even more, because it also implies that you have to log in with your password every time you close the browser window or shut down the computer. Therefore, it is necessary that you finish your visit at astro.com by doing one of these three things:

• Log out of your profile by clicking the "Logout" link at the top right of the page
• Quit your browser or close your browser window
• Shut down your computer.